User Training & Competence

Operators need site-specific instruction on safe bay use, door controls, stop-use defects, pedestrian rules, reporting routes and what must never be bypassed.

Refresher briefing is needed after incidents, repeated damage, new equipment, changed layout, seasonal labour, near misses or poor defect reporting.

It means showing users how that exact door, control panel, safety edge, emergency release and reporting process works in that opening, not just giving generic door advice.

Records should show who was briefed, what equipment and risks were covered, when it happened and what actions supervisors use to reinforce safe behaviour.

Plan short, equipment-specific briefings across all shifts, including agency and night teams, so the people using the bays hear the same stop-use and reporting rules.

Treat the pattern as a management signal. Review layout, protection, supervision, time pressure and whether the equipment is suitable for the way the bay is actually used.